Cancellation & Refund Policy

Events & Classes

Cancellations by you

Cancellations for any Coil & Cord event — including classes, workshops, open practice time, rope jams, and private lessons — must be made at least 3 days in advance to be eligible for a credit toward a future event. Please email coilandcord@gmail.com to request credit for a future event.

If you’re feeling unwell or have a positive COVID or Flu test, reach out to us directly via email. We’ll issue a credit for the cost of your ticket, regardless of the cancellation window.

Cancellations by us

If we need to cancel or reschedule an event for any reason — including inclement weather, MTA disruptions, low enrollment, or scheduling conflicts — your ticket will automatically be carried forward to the rescheduled date. If the new date doesn’t work for you, or if you’d simply prefer your money back, we’ll issue a full refund, no questions asked.

We intend to hold classes as long as the F, G, and/or R trains are running. If a class is canceled, you’ll hear from us by email, so keep an eye on your inbox on days with bad weather.

Promo codes & credits

Promo codes are one-time use and have no cash value. If you used a promo code when registering and receive a credit for a canceled or rescheduled event, that credit will reflect the amount you actually paid — not the original ticket price. Promo code discounts are not carried forward.

The Shop

All retail sales — including rope, art, ceramics, and other physical goods — are final. We do not offer refunds or exchanges on store purchases.

Donations

For events that accept donations, contributing is always optional — a ticket never requires a donation. If you choose to give, thank you; it goes directly toward keeping the space running and accessible.

Donations to Coil & Cord are non-refundable. Thank you for your support of the space.